Along with so many QA nightmares I’ve read about, I’m dealing with a situation with Qatar airways that lets me feel cheated.
Here’s what happens, when you book an economy flight online, the details show that you’re allowed one free flight change. QA gets away with it because technically you are not charged for any flight change fees, but to get the change made, you’re still going to have to pay exorbitantly high costs in what they call “fare difference” costs. In my case, I need to pay $1,600 to make the flight change. Why do I consider this to be cheating? Because does it make sense, that a brand new ticket costs $1,700, while my fare difference cost is $1,600? In essence, my options are:
option A - Pay the fare difference to change my flight date (Cost $1,600 USD)
option B - Forgo my ticket and buy a brand new ticket from QA for that flight date (Cost $1,700 USD)
From this perspective you can see, my flight change is literally just me buying a brand new ticket, with a mere $100 credit.
At the moment, my best option is option C which is to literally forgo my ticket and request a refund (and be at their mercy if they’ll ever give anything back, as others reported, they don't...) and buy a brand new ticket from another airline (in this case Cathay Pacific) which will cost $500 less than option B.
Now, I’m reaching out to everyone here because of the countless instances of QA cheating people (Not answering emails, not providing refunds, not reimbursing for losses, etc.) I don’t think my continuous efforts to reach out to them to get a fair outcome will be fruitful. So my question is, has anyone been able to succeed in fighting an unfairness and obtaining a favorable outcome from Qatar Airways?