I sent in a pair of hiking boots that has a minor defect under warranty and they ended up just sending back a new pair....
And I'm a bit bummed. I think I'd have rather kept the old, broken shoes that went on trips with me than have these anonymous new shoes
Rationally I know I lucked out getting a lair of new shoes and they'll become my shoes in a bit but I'm still sad about losing the old ones.
How about you? Would you be sad or happy to get a new pair of shoes/a backpack/whatever as replacement of your existing shoes/backpack towards the end of it's warranty !when you may already have formed memories with it)