We recently went to Italy for our honeymoon (February 2026) and had booked into a guest house for 15 days. Unfortunately this guest house was awful for a lot of reasons I won't go into, but the main one was that our hot water kept being switched off. On the final day we cracked it because they turned the water off entirely with no warning and we couldn't shower or flush the toilet or anything. The staff were incredibly unhelpful through all of this.
So we left five days early since showering and flushing toilets seem like basics when it comes to staying somewhere. We politely requested a refund for the last five days which they refused.
Since they couldn't provide the service, an apology or a refund we left them a Google review giving them one star. They're now threatening to sue us for our 'multiple terrible reviews'. It's one review and it simply states there was no hot water which is the truth. I even included that the mattress was comfy in the review. Can they really sue us for that? I know Italy's got crazy laws on this stuff but it seems unfair that we can't say our accommodation sucked for the reason it sucked and warn other people what to expect from it.